Terms of Use

Chapter 1: General Provisions

These terms and conditions are intended to stipulate the conditions and procedures for the use of the services (hereinafter referred to as the "Service") provided by Hold Clinic (hereinafter referred to as the "Company") through holdclinicgn.com, as well as other necessary matters.

Article 2 (Definition of Terms)

① The term "Service" refers to all functions and related services that provide information registered by the Company regarding covered or non-covered procedures.

② The term "Online Payment" or "Online Payment Service" refers to the use or purchase of events and products for non-covered procedures registered by the Company through the payment service in the online reservation service on the Company's website.

③ The term "Product" refers to non-covered procedures purchased by a member using the "Online Payment Service" provided on the Company's website.

Article 3 (Effect, Amendment, and Application of the Terms)

① These terms and conditions take effect by being posted on the service screen or otherwise notified to members.

② The Company may arbitrarily amend these terms and conditions, and if the Company revises the terms, it will specify the effective date and reason for the revision and announce them together with the current terms on the service screen from 7 days before the effective date until the day before the effective date.

③ If new items are added to the service, unless otherwise specified, these terms and conditions shall apply.

④ Matters not mentioned in these terms and conditions shall be governed by the Framework Act on Telecommunications, the Telecommunications Business Act, other relevant laws, and the service usage guide.

Chapter 3: Obligations of the Contracting Parties

Article 9 (Obligations of the Company)

① The Company shall not engage in acts prohibited by laws and these terms and conditions, and shall strive to provide continuous and stable services.

② The Company shall not disclose or distribute a member's personal information acquired in connection with the provision of services to others without the member's prior consent. However, this does not apply in the following cases.

③ The Company may refuse to accept in the following cases.

- When requested by a national agency in accordance with the provisions of laws such as the Framework Act on Telecommunications

- When requested for the purpose of criminal investigation or by the Information and Communication Ethics Committee

- When requested in accordance with procedures prescribed by other relevant laws

④ Within the scope of paragraph 2, the Company may prepare and use statistical data on the personal information of all or some members in connection with the Company's business.

⑤ The member shall bear responsibility and disadvantages arising from the information entered by the member in connection with the payment for the "Online Payment Service" and any errors in such information. However, this does not apply if the member is not at fault.

⑥ The member may not transfer or donate the right to use the service or other status under the service use contract to another person, nor may it be provided as collateral.

⑦ The member shall not engage in the following acts in connection with the use of the service.

- Entering, registering, or transmitting false information during the service use process such as application for membership, change of member information, or identity verification

- Unjustly using the service by stealing another member's ID and password, or stealing information

- Using the Company's services with another person's payment information such as credit card number or account number without permission

- Obstructing the Company's business without just cause

- Registering or distributing computer viruses or other computer codes, files, or program materials that cause malfunction of facilities related to the service or destruction and confusion of information

- Infringing the copyright or portrait rights of the Company or other third parties

- Damaging the reputation of the Company or other third parties or interfering with their business

- Using the service for profit without the Company's consent

- Violating other relevant laws, good morals, social norms, or the Company's regulations

Article 10 (Privacy Policy)

The Company strives to protect the personal information entered at the time of membership registration and the financial transaction information obtained while providing the service, and the protection of members' personal information is governed by the Company's "Privacy Policy" and relevant laws.

Article 11 (Obligations of Members)

① Members shall not engage in the following acts.

- Copying, modifying, or providing to others information obtained from the service for purposes other than the member's own use without the Company's prior consent

- Infringing the Company's copyright or the copyright of others

- Distributing content that is harmful to public order or good morals

- Engaging in acts that may be associated with criminal activity

- Violating other relevant laws

② Members must comply with the usage restrictions posted or separately announced by the Company.

③ Members may not engage in any profit-making activities without the Company's prior consent.

Article 12 (Prohibition of Transfer)

Members may not transfer or donate the right to use the service or other status under the use contract to another person, nor may it be provided as collateral.

Chapter 4: Use of the Service

Article 13 (Provision of Information)

The Company may provide various information deemed necessary for members to use the service by email or regular mail, and members may refuse to receive such information by notifying the Company via email.

Article 15 (Service Hours)

① In principle, the service is available 24 hours a day, 365 days a year, unless there are business or technical problems with the Company. However, this does not apply to times specially designated by the Company for regular inspections, in which case prior notice will be given.

② The Company may exceptionally restrict all or part of the service if there are unavoidable circumstances such as facility problems or a surge in usage.

③ Some services provided by the Company may have separate usage hours, in which case the service usage hours will be announced to members in advance.

Article 16 (Responsibility for Use of the Service)

Members may not engage in illegal commercial activities, advertising, hacking, illegal distribution of commercial software, posting obscene materials, etc. through the service, and the Company is not responsible for any losses or legal actions by relevant authorities arising therefrom.

Article 17 (Suspension of Service Provision)

① The Company may suspend the provision of the service in the following cases.

- In case of construction such as expansion or maintenance of facilities

- When a common carrier as defined by the Telecommunications Business Act suspends telecommunications services

- When the service is impossible due to force majeure

② Except in cases of national emergencies or force majeure such as natural disasters, the Company will notify members of the suspension of service provision.

Chapter 6: Intellectual Property Rights

Article 19 (Intellectual Property Rights)

① The rights and responsibilities for materials posted by members on the service belong to the members, and the Company may not use them for commercial purposes other than the service without the member's consent.

② Members may not use, modify, rent, distribute, or transfer materials, services, software, trademarks, etc. owned by the Company or its affiliates without the Company's written consent, in whole or in part.

Chapter 7: Compensation for Damages and Jurisdiction

Article 20 (Compensation for Damages)

The Company is not liable for any damages incurred while the service is free of charge, unless caused by the Company's intentional or gross negligence.

Article 21 (Disclaimer)

① The Company is exempt from liability for providing the service in the event of force majeure such as natural disasters or equivalent circumstances.

② The Company is exempt from liability for service interruptions caused by the member's fault.

③ The Company is not responsible for any loss of expected profits by members from using the service, and is exempt from liability for damages caused by the member's selection and use of materials.

④ The Company is exempt from liability for the reliability and accuracy of information, materials, and facts posted by members on the service.

⑤ The Company is not obligated to intervene in disputes between members or between members and third parties arising through the service, and is not liable for any damages resulting therefrom.

⑥ If the Company suffers damages due to a member's violation of these terms and conditions, the member who violated the terms shall compensate the Company for all damages incurred and indemnify the Company from such damages.

Article 22 (Jurisdiction)

If a lawsuit is filed regarding disputes arising from the use of the service, the court having jurisdiction over the location of the Company's headquarters shall have exclusive jurisdiction.

Chapter 8: Payment

Article 23 (Purchase Application)

① The "User" may apply for a purchase on the website by the following methods or similar methods, and the "Company" must provide the following information in an easy-to-understand manner for the "User".

- Search and selection of goods or services

- Entering purchaser information such as name and contact information

- Confirmation and agreement to terms and conditions, information on services with restricted withdrawal of subscription, and cost-related matters

- Application and confirmation for goods or services

- Selection of payment method and payment

- Final confirmation by the "Company"

② If the Company needs to provide purchaser's personal information to a third party,

- Recipient of personal information

- Purpose of use of personal information by the recipient

- Items of personal information provided

- The period of retention and use of personal information by the recipient must be notified to the purchaser and consent must be obtained, and the same applies if the consented matters are changed.

③ If the Company entrusts a third party to handle the purchaser's personal information,

- The party entrusted with handling personal information

- The contents of the entrusted work must be notified to the purchaser and consent must be obtained, and the same applies if the consented matters are changed. However, if it is necessary for the performance of a contract for service provision and is related to the purchaser's convenience, notification through the privacy policy in accordance with the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc. is sufficient, and separate notification and consent procedures are not required.

Article 24 (Formation of Contract)

① The "Company" may refuse to accept a purchase application under the "Purchase Application" clause of these terms and conditions in the following cases.

- If the application contains false, omitted, or incorrect information

- If a customer whose membership is restricted or suspended applies for a purchase

- If it is recognized that the purchase application was made for resale or by other fraudulent means or purposes

- If it is recognized that accepting the purchase application would cause significant technical difficulties for the Company

② The contract is deemed to be established when the Company's acceptance reaches the user in the form of a "confirmation notice" under these terms and conditions.

③ When the Company expresses its intention to accept, information on confirmation and availability of the user's purchase application, correction and cancellation of the purchase application, etc. must be included.

Article 25 (Payment Methods and Service Fees for General Members)

① Payment for "Products" purchased on the Company's "Site" can be made by the following methods.

- Various card payments such as debit card, credit card, Naver Pay, Kakao Pay, etc.

- Simple payment

- Other electronic payment methods, etc.

② The Company may check whether the "Purchaser" has legitimate authority to use the payment method, and may suspend the transaction until such verification is completed or cancel the transaction if verification is not possible.

③ According to the Company's policy and the standards of payment companies (mobile carriers, card companies, etc.) or payment agencies (PG), the Company may check whether the user has legitimate authority for the monthly cumulative payment amount and recharge limit, and may suspend the transaction until such verification is completed or cancel the transaction if verification is not possible.

④ According to the Company's policy and the standards of payment companies (mobile carriers, card companies, etc.) or payment agencies (PG), the monthly cumulative payment amount and recharge limit per "Purchaser" may be restricted.

⑤ The "Purchaser" is solely responsible for the information entered for payment or settlement.

Article 26 (Confirmation Notice, Change and Cancellation of Purchase Application)

① When the "Purchaser" applies for a purchase, the "Company" will send a confirmation notice to the "Purchaser".

② If there is any discrepancy in the intention, the "Purchaser" who has received the confirmation notice may request a change or cancellation of the purchase application immediately after receiving the confirmation notice. The "Company" must process the change or cancellation accordingly. However, if payment has already been made, the provisions of "Withdrawal of Subscription" in these terms and conditions shall apply.

Article 27 (Refund)

① If the "Product" applied for by the "Purchaser" cannot be provided due to unavailability or inability to make an online reservation, the "Company" will immediately notify the "Purchaser" of the reason. If the "Purchaser" has already paid for the goods, the Company will refund the payment or take necessary measures from the date of receipt of payment until the reservation date and time applied for through the online reservation system on the Company's website. However, if otherwise stipulated by the Act on Consumer Protection in Electronic Commerce, etc., such provisions shall apply.

② The purchaser may not return or exchange the "Online Payment Service" in the following cases.

- If the "Online Payment Service" is lost or damaged due to reasons attributable to the purchaser

- If the value of the "Online Payment Service" has significantly decreased due to the purchaser's use or partial consumption

- In other cases where withdrawal of subscription is restricted for the safety of transactions under the Act on Consumer Protection in Electronic Commerce, etc.

③ Notwithstanding paragraphs 1 and 2, if the content of the "Online Payment Service" is different from the advertisement or contract, the purchaser may withdraw the subscription within 3 days from the date of receiving the service, or within 30 days from the date the fact was known or could have been known.

Article 28 (Withdrawal of Subscription)

① The "Purchaser" who has entered into a contract for the purchase of "Products" with the "Company" may withdraw the subscription within 7 days from the date of receiving the confirmation notice.

② If the Company does not clearly specify the reasons for restricting withdrawal of subscription or does not take measures such as providing the "Product", the purchaser's withdrawal of subscription is not restricted.

③ Notwithstanding this Article, if the content of the "Product" is different from the advertisement or contract, the "Purchaser" may withdraw the subscription within 3 days from the date of purchase, or within 30 days from the date the fact was known or could have been known. However, if otherwise stipulated by the Act on Consumer Protection in Electronic Commerce, etc., such provisions shall apply.

Article 29 (Effect of Withdrawal of Subscription)

① If the "Company" receives the return of the "Product" from the "Purchaser", it will refund the payment for the goods within 3 business days. If the Company delays the refund to the "Purchaser", it will pay delay interest calculated by multiplying the delay period by the rate (15% per annum) prescribed in Article 21-3 of the Enforcement Decree of the Electronic Commerce Act.

② When refunding the above "Product", if the "Purchaser" used a credit card or other payment method, the Company will immediately request the business operator that provided the payment method to suspend or cancel the payment claim for the "Product".

③ In the case of withdrawal of subscription, the cost required to return the supplied "Product" shall be borne by the "Purchaser". However, if the content of the "Product" is different from the advertisement or contract, the cost required to return the "Product" shall be borne by the Company.

[Supplementary Provision] (Effective Date) These terms and conditions shall take effect from July 22, 2024.